At Gmcsupplements.com, we strive to provide you with the best quality and genuine products. To ensure transparency and a smooth shopping experience, please read our return, replacement, and cancellation policy carefully.

1. General Returns Policy

You may raise a request to return or replace a product within 15 calendar days of receiving your order.
In case you receive a damaged, defective, incorrect, or expired product, or if any items are missing, you must inform us within 48 hours of delivery.
Returns or replacements will not be accepted if:
- The seal of the product has been broken or the product has been used.
- The return request is raised for reasons such as change of mind, incorrect variant/colour/size ordered, or if the product is no longer needed.
- The returned product fails to clear our quality check.

2. Return & Replacement Conditions

For a successful return or replacement, please ensure that:

A video of the unboxing is made at the time of opening the package as proof.
The product is returned in its original condition, including:
- Brand outer box,
- MRP tag,
- Hologram/batch number,
- Warranty cards, user manual, and original accessories (if applicable).
The product was not damaged while in your possession.
The product matches what was originally shipped.
Return pickup will be arranged by us within 3-7 working days after approval of your request.

If these conditions are not met, the return/replacement may not be processed.

3. Damaged, Wrong, or Missing Products

If the outer packaging is damaged/tampered, we recommend you do not accept the delivery.
If the inner product is damaged or if items are missing/incorrect, please share the following details with us at shribalaji015@gmail.com within 48 hours of delivery:
- Name, Contact details, Order ID, Product Name & Batch Number,
- Images/video of the packaging and product,
- Invoice copy.
After verification, our team will arrange a replacement or refund. Replacement is subject to stock availability. If unavailable, we will issue a refund.

4. Cancellation Policy

(i) Cancellation by Customer

Orders can be cancelled only if they have not been shipped.
You can cancel via:
- My Orders section in your account, or
- Email us at shribalaji015@gmail.com, or call us at +91-9268885807 (Mon–Sat, 11 AM–6 PM).
Once an order is shipped, it cannot be cancelled.

(ii) Cancellation by Gmcsupplements.com

We may cancel an order in cases such as:

Incorrect pricing or product information,
Non-availability of product or stock,
Any other unforeseen reason as deemed necessary.

5. Refund Policy

Refunds will be initiated only after the returned product clears our Quality Check (QC).
Timeline:
- For prepaid orders (credit/debit card, net banking, UPI, wallets): Refund will be processed to the same payment method within 7 business days after QC. Your bank may take an additional 3-5 working days to reflect the amount.
- For Cash on Delivery orders: Refund will be made via bank transfer to the account shared by you through email.
No refunds will be issued to third-party accounts; the name on the order must match the bank account holder’s name.
If replacement is not available, a full refund will be issued.

6. Return Shipping & Pickup

Return pickup will be arranged by us within 3-7 working days after approval of your request.
Our delivery partner will make two pickup attempts. If unsuccessful, the return request will be closed. A new request can be raised if still eligible.
Return shipping is free of cost for eligible cases.

7. Other Important Points

If you have used discount vouchers, they will be considered redeemed and cannot be reissued.
If you used loyalty points, they will be credited back to your account in case of cancellation.
Refunds/returns may be refused if we find evidence of misuse of policy, fraud, or excessive returns.

8. Shipping & Tracking

Gmcsupplements.com ships orders across India only.
Once your order is shipped, you will receive tracking details via SMS/email, or you can check the status in the My Orders section.
Once approved, the exchange/replacement product will be shipped and delivered within 7-10 working days.

9. Disclaimer

The information provided on Gmcsupplements.com is for informational purposes only and should not be considered as medical advice. Always consult your doctor or healthcare professional before using any supplement.

Global Impex is the officially appointed seller by M/S Shri Balaji Overseas to sell products on Gmcsupplements.com and other marketplaces.